Support

We’re here to help.

For help with the app or purchase restoration, email support@babyproof.me.

Before you write

Please include the app version, phone model, operating system version, and the steps that led to the problem. Do not include a child’s name, photo, recording, account password, verification code, or payment information.

Keeping your child in the app

On iPhone, Baby Proof coaches a parent through Apple’s Guided Access feature. Start Guided Access with the iPhone’s accessibility shortcut; an ordinary App Store app cannot enable it for you.

On Android, turn on App pinning in device settings before using the app lock button. Android controls the confirmation and exit gesture, so the exact labels can vary by device.

Purchases and restoration

Theme packs are purchases you make once, not subscriptions. If a restored purchase does not appear, make sure you are using the same Apple App Store or Google Play account that made the purchase. Apple purchases restore on Apple devices and Google Play purchases restore on Android devices; they do not transfer between stores. Then contact support with the store receipt or order reference, never full payment details.

App and build information

Include the version shown in Parent Settings and say whether you installed Baby Proof from the App Store, Google Play, TestFlight, or an internal test track. That helps us identify the exact build without asking for private device data.